Purpose of this Document

Woodlands & Hill Brow Ltd is fully committed to the principles and values of equality, diversity and incusion and wishes to communicate this commitment to all. This policy should always be referred to wherever differences of view based on lack of understanding or prejudice about diversity, equality and inclusion are evident. It is instrumental in many aspects of the home’s practice including in its capacity to provide a responsive service to meet diverse needs and corresponding staff recruitment and selection.

Policy Statement

Equality, diversity and inclusion means that every resident has their individual needs comprehensively addressed. He or she will be treated equally and without discrimination. This is regardless of the individual’s ethnic background, language, culture, faith, gender, age, sexual orientation, gender reassignment or any other aspect that could result in their being discriminated against purely because they have such characteristics.

The service aims to celebrate differences (because of ethnic background etc) between individuals. It avoids treating people unequally. It recognises that treating people unequally can result in their losing their dignity, respect, self-esteem and self-worth and ability to make choices.

The service does not assume that equality, diversity and inclusion principles and policies apply only to the service’s staff. Residents must also respect the ethnicity, culture, religion, gender and any disabilities of staff and not discriminate against them on any of these grounds when expressing their views and preferences.

The service makes clear that it finds unacceptable any form of racist and similar discriminatory behaviour from any source.

The service also builds these policies into its external contractual relationships.

Fundamental Standards Compliance (from April 2015)

From April 2015 the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 apply, replacing the Essential Standards.

The home understands that a range of the Regulations relate to equality, diversity and inclusion, including:
• Regulation 9: Person-Centred Care — requires service providers to ensure that the care and treatment of resident must be appropriate, must meet their needs, and must reflect their preferences
• Regulation 10: Dignity and Respect — requires that residents must be treated with dignity and respect at all times, including respect for personal preferences, lifestyle choices, diversity and culture
• Regulation 14: Meeting Nutritional and Hydration needs — requires service providers to ensure that the nutritional and hydration needs of residents are met, including the meeting of any reasonable requirements of a resident for food and hydration arising from the resident’s preferences or their religious or cultural background
• Regulation 15: Premises and Equipment — requires that residents can easily access premises, and where this is not the case, reasonable adjustments are made in accordance with the Equalities Act 2010 and other relevant legislation and guidance.

This home understands that inspectors are prompted in the Key Lines of Enquiry published by the CQC to ask how people are protected from bullying, harassment, avoidable harm and abuse that may breach their human rights.

Other Legislation and Guidance

The home also understands that providers of services must fully comply with the requirements of the Equality Act 2010.

Aims of the Policy

1. To ensure that no person applying for a place in the home will be refused on discriminatory grounds, eg because of their ethnicity, sexual orientation, etc. when they meet all other admission criteria.
2. To ensure that inferior or substandard accommodation and services are not provided because of a person’s ethnicity, sexual orientation or any grounds on which discrimination can occur.
3. To work out with each resident what they want and need and how she or he will be provided with the required service. This will be influenced by the individual’s gender, culture, personal choices and other characteristics and it should not be assumed everyone wants the same thing.
4. To encourage residents and staff to relate to one another on the basis of equality and respect for individual differences.
5. To develop an attitude of self-awareness amongst the staff and residents to ensure any form of discriminatory behaviour such as offensive or abusive language does not occur and to communicate that it is unacceptable in whatever form it might take and from whichever person.
6. To ensure that residents and staff are continuously aware of the procedures for dealing with complaints and allegations of discriminatory or oppressive language or behaviour.
7. To ensure that all complaints and allegations are addressed properly and in non-discriminatory ways.

Commitment to Equality, Diversity and Inclusion

This home expresses its commitment to equality, diversity and inclusion by:
a. respecting residents’ ethnic, cultural and religious practices and making practical provision for them to be observed
b. reassuring its residents that their diverse backgrounds enhance the quality of experience of everyone who lives and works in the home
c. accepting residents as individuals, not as cases or stereotypes
d. involving residents to express their individuality and to follow their preferred lifestyle, also helping them to celebrate events, anniversaries or festivals which are important to them as individuals
e. showing positive leadership and having management and human resources practices that actively demonstrate a commitment to equality and diversity principles
f. developing an ethos throughout the care service that reflects these values and principles
g. expecting all staff to work to equality and diversity principles and policies and to behave at all times in non-discriminatory ways
h. providing training, supervision and support to enable staff to do this”
i. having a code of conduct that makes any form of discriminatory behaviour unacceptable; this is applicable to both staff and residents and is rigorously observed and monitored accordingly.
j. carrying out regular assessments of the impact of our approach to equality, diversity and inclusion on the home’s policies, resident and service provision generally.


All staff are trained to follow the home’s policies on equality and diversity.

Signed: _______________________________
Date: _______________________________
Policy review date: _______________________________